Native Application v.s. Web Application
V-Orange (web-based app) is Viessmann Manufacturing (CA) curated portal for homeowners, installers/contractors, and administration to access important tools and information.
Previous Vito App
VitoApp was built in WordPress by a third-party developer. While the app was useful for a lot of contractors there was many insights that were problematic that we aimed to fix by transitioning to a web based app.
To begin we used a variety of research methods to be able to assess current user engagement with the native Vito App. Our key findings came from:
- Using statistic from Native WordPress App
- User Surveys
- Ethnographic research
- administrative personnel processing warranty claims and product registration from their offices was cumbersome.
- Contractors working in remote areas could not register product (lack of data/wi-fi)
- Viessmann internal personal were reliant on third party developers to make changes
- Many of the administrative and back end work flows were managed in archaic methods
- Register product
- Find and register for Academy classes
- Access user manuals
- Order marketing materials
- Find important forms
- Contact support
- Rewards program
Establishing a current system architecture of the VitoApp we were able to begin to build key forms for the web based app.
Creating a web based app we were able to combine important tools such as the Academy Registration, Rewards Program, Manuals, Product registration, into a one stop shop tool box for contractors, installers, and administration.
To create a more user friendly work-flow the VitoApp was migrated from a Native app to a Web-Based app. By doing so this installer and contractors have more flexibility between mobile and desktop.
Web Based App Landing Page
Web Based App Login Page
V-Orange was created with third-party developers to migrate existing native app, VitoApp, to a web-based app V-Orange.
V-Orange is a form builder created to implement and update digital workflows. By improving on existing workflows
Key Performance Indicators
- Warranty Registration
- Usage + Onboarding
- Retention Rate
- Lifetime Usage
- Google Analytics
Viessmann is a global company with offices on every continent, therefor it is imperative that all projects are compliant with brand guidelines and style guides set by Viessmann’s head design office in Berlin, Germany.